We value your trust in our products, and we care for our customers. That is why it gives us immense delight to offer timely, friendly, and world-class support.
We offer our support to the customers only via support tickets and email. We don’t provide phone support, live chat, or social media support (Twitter, Facebook, Instagram, etc.).
We try to get back to our customers as soon as possible. Our team works their best to sort all your queries within the next business day. However, support is limited on weekends and holidays. Nepal’s standard time zone from Coordinated Universal Time (UTC) is +5:45. Our official support time duration is from 11:15 PM to 7:15 AM EST.
What Support Covers
We offer support for our products only. We would be happy to assist you with the configuration of our products if you need any assistance.
If you find any features missing or not working, you can reach out to our support team. Our team will help you resolve the issue.
We test our products several times before making them available to the public. But, we are only humans and are fallible. So, if you find any issues or bugs in our products, please report to us without any hesitation. Our team will fix them and include them in our future updates.
Support Doesn’t Cover
We don’t provide support for the issues caused or related by the use of third-party themes, plugins or scripts. If you are having any issues with your third-party products, we recommend you contact the respective product author for support. However, in such cases, we will test the conflicting for compatibility if notified before purchase.
We also don’t cover the support for the customization services such as adding or removing features, elements, etc. If you do need a customized feature, we may offer you our service for an added cost.
Our support is automatically forfeited or voided if:
- You make custom changes to the theme’s PHP files, and doing so breaks your website.
- You personalize the theme beyond minor color and font adjustments.
Kraft reserves the right to modify our Help and Support Policy from time to time without giving out any prior notice to the users. So, make sure that you are well aware of the changes.
Last Updated: 29th October 2021